My generation failed. What should I do?
Check the error and credit balance before trying again.
Review the generation status
If the generation is marked failed, read the message shown in the project. Lenscap returns the credits charged for a generation that cannot complete. Check your account balance after the failure is recorded.
Try a simpler prompt or try again later if the service is temporarily unavailable. A different prompt may help when the request itself could not be processed.
Contact us if it keeps happening
Include the project identifier or page URL, the approximate time, and the error message. That gives the team a starting point without needing your password or payment details.
Contact support